EXPERIENCE
Google/YouTube Instructional Designer (as a Nelson Staffing Contractor) - January 2019 to February 2020
Purdue University (online/remote) Co-Instructor/Teaching Assistant - May 2014 to November 2017
Enjoy Technology Learning Experience Designer & Field Leader - December 2014 to November 2015
PayPal, Inc. Instructional Designer (contractor) - June 2014 to December 2014
Apple, Inc. Lead Creative, Creative Strategies Trainer - April 2006 to February 2012
- Design, develop and implement technical and skills training for over 400 global strategic managers of top tier influencers and artists
- Create eLearning courses using proprietary development software uploaded to an internal LMS
- Meet with stakeholders and SMEs to assess and develop instructional strategies to meet the needs of learners
- Evaluate training effectiveness linked to existing KPI’s, metrics, team and business goals
- Perform needs analysis in 6 national payroll offices from HQ in Burbank, CA
- Design and develop comprehensive technical and soft skills training for over 300 employees
- Evaluate training effectiveness linked to existing KPI’s and company-wide goals
- Recommend further solutions to meet expectations of ROI based on assessment results
Purdue University (online/remote) Co-Instructor/Teaching Assistant - May 2014 to November 2017
- Graduate courses: “Motivation in Education”, “Strategic Assessment and Evaluation”, “Integration and Management of Computers in Education”, “Introduction to e-learning”, and “Learning Systems Design”
- Assess and evaluate online graduate students; contribute to and monitor discussion forums; manage course assets
Enjoy Technology Learning Experience Designer & Field Leader - December 2014 to November 2015
- Analyze, design, develop, implement, evaluate and facilitate curricula - technical and soft skills
- Instructor-led and internal e-learning. Absorb LMS
- Lead and train 40+ Experts in the field to deliver personalized technical experiences to customers
- Communicate corporate initiatives and processes to field teams
- Liaison between the field, operations, and management
PayPal, Inc. Instructional Designer (contractor) - June 2014 to December 2014
- Design, develop, and maintain learning plans and curricula for global and regional employees
- On-demand e-learning and instructor-led courses and assessment. Articulate Storyline, internal LMS
- Improve workflow and performance by developing new and updating existing processes
Apple, Inc. Lead Creative, Creative Strategies Trainer - April 2006 to February 2012
- Facilitate “Train the Trainer” programs at Apple HQ in Cupertino
- Served as mentor to incoming Guest Trainers for 3 years beyond the initial appointment period
- Lead a team of five Creative Trainers to become an intra-company multiple award winning team
- Maintain superior customer feedback by analyzing and acting on report data
- Liaison between management and trainers
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